Last updated: August 18, 2026
Welcome to Pen & Joy Press. These Terms & Conditions govern your use of the Pen & Joy Press website and your purchase and use of our digital educational resources.
By accessing this website or purchasing a product from Pen & Joy Press, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or purchase our products.
Pen & Joy Press provides digital educational resources, including ESL teaching materials, assessment resources, conversation materials, and workplace English resources.
Pen & Joy Press may update, replace, or add products and website content from time to time.
Products sold through Pen & Joy Press are primarily digital resources delivered electronically, such as PDF files.
Product descriptions, page counts, formats, and other details are provided on the product page at the time of purchase. We may update product content or formatting when necessary.
You are responsible for providing accurate information when purchasing a product, including your name and email address.
For payments made through GCash or other manual payment methods, you may be required to submit payment information or proof of payment for verification. Your digital product will be delivered after the payment has been reviewed and confirmed.
International customers may be offered payment options through third-party payment providers. Those providers may have their own terms and policies that apply to the payment transaction.
After payment has been confirmed, Pen & Joy Press will deliver the purchased digital resource using the email address provided during the purchase or payment confirmation process.
Please make sure that your email address is correct and that you are able to receive email attachments or download links.
If you do not receive your purchased resource after payment has been confirmed, please contact us at [email protected].
Because our products are digital resources, please contact us as soon as possible if you experience a duplicate charge, failed delivery, corrupted file, incorrect product delivery, or another problem related to your purchase.
Refund or replacement requests will be reviewed based on the circumstances of the request and applicable law. Nothing in these Terms limits any rights that cannot legally be excluded.
When you purchase a Pen & Joy Press resource, you receive a limited, non-exclusive, non-transferable license to use the resource for your own personal or professional educational purposes.
Teachers and educational professionals may use purchased resources in their own teaching practice, including with their students, subject to the restrictions below.
Unless Pen & Joy Press gives you written permission, you may not:
All original content, text, graphics, layouts, designs, and digital resources published or sold by Pen & Joy Press are protected by applicable intellectual property laws and remain the property of Pen & Joy Press or their respective rights holders.
Purchasing a digital product does not transfer ownership of the underlying intellectual property to you.
You agree to use the Pen & Joy Press website lawfully and in a way that does not interfere with the operation, security, or availability of the website.
We may suspend or restrict access to the website where reasonably necessary to protect the website, our users, or our business.
Pen & Joy Press may use third-party services for payments, website hosting, forms, email delivery, analytics, file delivery, or other business functions.
Your use of those third-party services may also be subject to their own terms and privacy policies. Pen & Joy Press is not responsible for policies or practices controlled by independent third-party providers.
We make reasonable efforts to keep our website and product information accurate and available. However, we do not guarantee that the website will always be available, uninterrupted, or completely free of errors.
If we discover an error in a product description, price, or other website information, we may correct the error and take appropriate action in accordance with applicable law.
To the extent permitted by applicable law, Pen & Joy Press will not be responsible for indirect, incidental, or consequential losses arising from your use of the website or digital products.
Nothing in these Terms excludes or limits liability where doing so would not be permitted by law.
Your personal information is handled according to our Privacy Policy.
We may update these Terms & Conditions from time to time. When we make material changes, we may update the date shown at the top of this page.
Your continued use of the website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.
These Terms & Conditions are governed by the laws of the Republic of the Philippines, without prejudice to any rights or protections that may apply to you under mandatory laws in your jurisdiction.
If you have questions about these Terms, a product, your payment, or your order, please contact:
Pen & Joy Press
Email:
[email protected]
By using this website or purchasing a Pen & Joy Press product, you acknowledge that you have read and agreed to these Terms & Conditions.