Pen & Joy Press respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you use the Pen & Joy Press website and purchase our digital resources.
Pen & Joy Press operates this website and provides digital English language teaching resources for teachers and education professionals.
If you have questions about this Privacy Policy or how your personal information is handled, you may contact us at [email protected].
We collect only information that is reasonably necessary to operate the website, process purchases, verify payments, provide customer support, and deliver purchased digital resources.
Depending on the payment method you choose, your payment may be processed through a third-party payment provider such as GCash or PayPal. We do not ask you to provide your payment password, PIN, or other private payment credentials through our forms.
When you pay through GCash and submit proof of payment, the information contained in that proof may be collected and reviewed for the purpose of verifying your transaction.
When you visit our website, certain technical information may be automatically collected by our website platform or service providers. This may include information such as browser type, device information, approximate location, IP address, referring page, and pages visited.
We may use your information to:
We process personal information in accordance with applicable Philippine privacy laws, including Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules and regulations.
Our processing is guided by the principles of transparency, legitimate purpose, and proportionality. We aim to collect information that is relevant and reasonably necessary for the purposes described in this Privacy Policy.
We do not sell your personal information.
We may share or allow access to personal information with service providers when reasonably necessary to operate Pen & Joy Press. These may include:
Where third-party service providers process information on our behalf, we expect them to use appropriate safeguards and to process information only for authorized purposes.
Some Pen & Joy Press purchases may use manual payment verification. If you choose this option, you may be asked to submit your payment reference and proof of payment.
This information is used to determine whether a payment has been received before the purchased digital resource is delivered.
Payment proof may contain transaction details or other information displayed by your payment provider. Please avoid submitting information that is not necessary to verify your purchase.
We use the information you provide, particularly your name and email address, to identify your purchase and deliver the digital resource you purchased.
We may retain purchase records and related information for as long as reasonably necessary for customer support, accounting, legal, tax, fraud prevention, and legitimate business purposes.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or when retention is required or permitted by applicable law.
Transaction and accounting records may need to be retained for longer periods to satisfy legal, tax, or financial recordkeeping requirements.
When personal information is no longer reasonably necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal or business requirements.
We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Our website platform and third-party services may use cookies or similar technologies to support website functionality, security, analytics, and user experience.
Your browser may allow you to control or disable cookies. Some website functions may not work properly if certain cookies are disabled.
Subject to applicable law and any lawful limitations, you may have rights regarding your personal information, including the right to:
To ask about your personal information, request correction, or raise a privacy concern, contact us at:
Pen & Joy Press
Email:
[email protected]
Please provide enough information for us to understand and respond to your request. We may need to verify your identity before fulfilling certain requests in order to protect your information.
Our digital resources may be designed for teachers who work with teens and younger learners, but our website purchases and customer forms are intended for adults. We do not knowingly request personal information from children for the purpose of making purchases.
Our website may contain links to third-party websites or services, including payment providers. We are not responsible for the privacy practices of third-party websites. We encourage you to review their respective privacy policies before providing personal information.
We may update this Privacy Policy when our services, business practices, technology, or applicable legal requirements change.
When we make material changes, we will update the date shown at the top of this page and, where appropriate, provide additional notice.
If you have questions about this Privacy Policy or Pen & Joy Press's privacy practices, contact:
Pen & Joy Press
[email protected]